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Try TLC Pet Food Risk Free
We’re so confident that you and your pet will fall in love with TLC, we’re happy to let you try it, risk-free!
If you or your pet are not happy with TLC’s products or service, simply contact our Pet Service Team by submitting a Request for Return and we will refund your purchase.
All returns are subject to our Return Policy.
Our TLC Pet Service Team will review and authorize qualified requests that meet the following provisions:
- Product requesting to be returned must be part of the customer’s most recent order and requests must be made within 60 days of purchase
- Product must be part of an order placed directly through TLC Pet Food (we will not accept returns for product purchased through a third party)
Upon authorization, you will receive instruction via email on how to complete the return process. Please note, authorized returns must include the Return Authorization (RA) # on the outside of the shipping container and must be directed to the distribution centre noted in the authorization email.
Any shipping costs incurred for a return to TLC are made at the purchaser’s expense.
Refunds for authorized returns will be issued:
- For returns received within 15 days from the date of authorization
- Directly to the registered TLC accountholder and in the original tender used to pay for the order (ie., cash, credit card, etc.,)
To initiate a return, please log into your account and locate your most recent order. Click ‘Request Return’. Please feel free to contact our Pet Service Team if you have any questions.
